Strategic customer care workshop: Business tactics for frontline employees

Posted on: March 12th, 2018 by cbmEditor

What are our expectations of people on the frontline? We’re asking them to make outgoing calls, cross-sell and up-sell along with the expectation of higher service levels. But are we preparing them to do these tasks well, or are we setting them up for failure?

The event starts at 12.30 and finishes at 15.00.

More information: customer care 5 July 18

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